Privacy Policy

The Design Works (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

This Privacy Policy explains what information we collect, how we use it, how it is protected, and the choices you have regarding your personal information. By using this website (thedesignworks.ca) or submitting information through our contact forms, you consent to the practices described in this Policy.

1. Information We Collect

We collect only the personal information necessary to respond to inquiries, assess projects, and provide services. This may include:

• Name

• Email address

• Phone number (optional)

• Business or organization name

• Website URL (if provided)

• Details related to your project, goals, or services requested

• Files or documents you choose to upload

We may also collect non-identifying technical information, such as basic analytics, to understand website performance and usage patterns. This information does not identify you personally.

2. How We Use Your Information

We use your personal information for the following purposes:

• Responding to your inquiries

• Reviewing and assessing potential projects

• Preparing quotes or proposals

• Communicating with you about requested services

• Providing services you have agreed to receive

• Maintaining business records for administrative or legal purposes

Your information will not be used for unrelated purposes without your consent.

3. Consent

By submitting your information through our website or contacting us directly, you provide your consent for The Design Works to collect and use your personal information for the purposes outlined in this Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions. To do so, contact us at:
support@thedesignworks.ca

4. Disclosure of Your Information

We do not sell, rent, or distribute your personal information to third parties.

We may disclose information only in the following situations:

• When required by law (such as responding to a court order or lawful government request)

• When necessary to protect our rights or comply with legal obligations

• When you have provided explicit consent for the disclosure

• When using trusted service providers (e.g., website hosting) who assist in operating our business, provided they adhere to confidentiality and security obligations

Service providers are given only the information required to perform their role and may not use it for any other purpose.

5. Storage and Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against loss, theft, unauthorized access, or disclosure.

However, no data transmission over the internet can be guaranteed to be fully secure. By using the website, you acknowledge that risks exist online, though we take all reasonable steps to protect your information.

6. Retention of Information

We retain personal information only as long as necessary to:

• Respond to your inquiry

• Provide requested services

• Meet legal or accounting requirements

Once the information is no longer required, it will be securely deleted or anonymized.

7. Your Rights Under PIPEDA

As a resident of Canada, you have the right to:

• Access your personal information held by The Design Works

• Request corrections if your information is inaccurate or incomplete

• Withdraw consent for the use of your information, subject to legal or contractual limitations

• Ask questions about how your information is handled

• File a complaint with the Office of the Privacy Commissioner of Canada if concerns remain unresolved

To request access or corrections, contact us at:
support@thedesignworks.ca

8. Links to External Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. You are encouraged to review their privacy policies before providing personal information to them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The “Last updated” date at the top of this page will be revised accordingly.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

The Design Works
Severn, Ontario
Email: support@thedesignworks.ca
Website: thedesignworks.ca/contact

Last updated: April 2025